The Role:
The Member Relations Manager works closely with BHER’s Membership base and is responsible for deepening relationships with BHER’s existing members, through convening and projects, and cultivating relationships with potential new members, through recruitment and engagement. The role reports to the VP, Corporate Services.
Responsibilities:
- Develop and implement strategies to enhance member engagement, satisfaction, and retention
- Work with the Executive Team to develop long-term member engagement objectives that contribute to the overall success and growth of the organization
- Build and maintain strong working relationships with BHER members through regular communication, collaboration, and engagement initiatives
- Serve as a point of contact for BHER’s membership base acting promptly and professionally
- Work with internal teams to create collaboration and convening opportunities for BHER members
- Remain up to date on member initiatives, industry trends, and related government activities
- Track and report on member activities and engagement
- Act as an internal advisor to the Executive Team
- Develop and curate a new member pipeline
- Other specific tasks as required to support BHER’s growth and development
Qualifications:
- A degree or diploma in a administration, marketing, communications, public relations, or other related field
- 8+ years’ experience event coordination and delivery
- Proven experience in member relations or client management roles
- Experience in working with government-supported projects or programs would be an asset
- Excellent communication and interpersonal skills, with the ability to build rapport and trust
- Strong leadership qualities with the ability to collaborate cross-functionally within an organization
- A passion for delivering an exceptional member experience
- Ability to think critically and strategically to problem solve
- Ability and willingness to contribute to other projects of varying size, scope, and complexity
- Demonstrated success in dealing with complex issues in a multi-stakeholder environment
- Ability to apply sound judgment and decision making
- Bilingualism is considered a strong asset
- Experience working in a collaborative, team-oriented, highly productive environment
- Ability to multitask and manage multiple project timelines and deliverables
- Must be able to legally work in Canada
BHER is committed to having an inclusive workplace with equitable access to employment, development, and advancement opportunities for current and future employees. We encourage candidates to apply from diverse backgrounds. Applicants must reside in Canada.
Don’t meet every single requirement? Studies have shown that women and racialized/marginalized folks are less likely to apply to jobs unless they meet every single qualification. At BHER we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. The connection between your skills and experiences and the role may not be immediately obvious, or you may also be the right candidate for other roles at BHER.
BHER offers a comprehensive benefits package, a flexible remote work environment and provides technical equipment for remote work.
Please send your resume and cover letter to @email.
Applications are assessed as they are received and the posting will remain open until we’ve successfully filled the position.
About BHER
The Business + Higher Education Roundtable (BHER) is a non-partisan, not-for-profit organization that brings together some of Canada’s largest companies and leading post-secondary institutions. Launched in 2015, we have worked to harness the strengths of Canada’s businesses and post-secondary institutions to create opportunities for young Canadians, boost innovation, and drive collaboration. Learn more about BHER here.